View Article · Municipal 311 Portal

Skip to Content

<div data-wrapper="true" style="font-size: 12px; font-family: "Segoe UI", "Helvetica Neue", sans-serif"><h2 style="margin-top: 16px"><strong><span style="font-size: 16pt"><span style="line-height: 107%"><span style="font-family: Arial, sans-serif"><span style="color: rgba(46, 116, 181, 1)">Information:</span></span></span></span></strong></h2>
<p><span style="font-size: 12pt"><span style="line-height: normal"><span style="font-family: Arial, sans-serif">There are several service codes that provide three-digit dialing access, either nationally, within the province of Ontario, or within the Regional Municipality of Ontario. Customers may dial 311 requesting either information or a service that is available through another three-digit service code (N11 number).</span></span></span><br> </p>
<p><span style="font-size: 12pt"><span style="line-height: normal"><span style="font-family: Arial, sans-serif"><img align="none" alt="" data-msdynid="___53031c03-e5be-ed11-83ff-002248b2f23b___" data-msdyntype="data:image/png;base64" height="329" src="/api/data/v9.0/msdyn_knowledgearticleimages(53031c03-e5be-ed11-83ff-002248b2f23b)/msdyn_blobfile/$value" style="width: 586px; height: 329px" width="586"></span></span></span><br> </p>
<ul><li style="list-style-position: inside"><span style="font-size: 12pt"><span style="line-height: normal"><span style="font-family: Arial, sans-serif"><b>What is the difference between 311 and 911?</b> 911 is the number you should call in case of emergency (when there is an immediate threat to life or property, or a crime in progress). For non-emergency police matters call <b>1-888-579-1520</b>. 311 is the non-emergency number for access to Regional services and general Regional program information. Visit Durham Regional Police Service’s <span style="font-size: 9pt"><span style="font-family: "Segoe UI", sans-serif"><a href="https://www.drps.ca/about-us/specialty-units/911-communications/" target="_blank"><span lang="EN-US" style="font-size: 12pt"><span style="font-family: "Arial", sans-serif"><span style="color: rgba(0, 0, 255, 1)">9-1-1 Communications</span></span></span></a></span></span> page to learn more. </span></span></span></li></ul>
<ul><li style="list-style-position: inside"><span style="font-size: 12pt"><span style="line-height: normal"><span><span style="vertical-align: baseline"><span style="font-family: Arial, sans-serif"><b>What is the difference between 311 and 211?</b> 211 is a helpline and online database that connects you to the complete range of government, health, community and social services. 311 is the non-emergency number for access to Regional services and general Regional program information. </span></span></span></span></span></li></ul>
<ul><li style="list-style-position: inside"><span style="font-size: 12pt"><span style="line-height: normal"><span><span style="vertical-align: baseline"><span style="font-family: Arial, sans-serif"><b>What is the difference between 311 and 411?</b> 311 is the non-emergency number for access to Regional services and general Regional program information. 411 is the number for local directory assistance (help with finding a business or residential telephone number listing).</span></span></span></span></span></li></ul>
<p style="margin-left: 8px; list-style-position: inside"> </p>
<table border="1" cellpadding="1" cellspacing="0" style="border-collapse: collapse; font-size: 9pt; width: 1037.67px"><tbody><tr><td width="120px"><strong><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">N11 Code</span></span></strong></td><td style="width: 247px" width="120px"><strong><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Services</span></span></strong></td><td style="width: 659px" width="120px"><strong><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Description</span></span></strong></td></tr><tr><td width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">211</span></span></td><td style="width: 247px" width="120px"><span style="font-size: 12pt"><span style="line-height: normal"><span style="font-family: Arial, sans-serif">Community Services</span></span></span></td><td style="width: 659px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">211 Central provides callers in Toronto, Durham, Peel, and York Regions with information and referral services to community and social services 24/7: and to the rest of Ontario on weeknights and weekends.</span></span></td></tr><tr><td width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">311</span></span></td><td style="width: 247px" width="120px"><span style="font-size: 16px"><span style="font-family: Arial, Helvetica, sans-serif">Non-Emergency municipal services</span></span></td><td style="width: 659px" width="120px"> </td></tr><tr><td width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">411</span></span></td><td style="width: 247px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Local directory assistance</span></span></td><td style="width: 659px" width="120px"> </td></tr><tr><td width="120px"><span style="font-size: 16px"><span style="font-family: Arial, Helvetica, sans-serif">511</span></span></td><td style="width: 247px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Weather and Traveller Information Services</span></span></td><td style="width: 659px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Ontario 511 offers bilingual Traveller information services and is provided by the Ministry of Transportation.</span></span></td></tr><tr><td width="120px"><span style="font-size: 16px"><span style="font-family: Arial, Helvetica, sans-serif">611</span></span></td><td style="width: 247px" width="120px"><span style="font-size: 16px"><span style="font-family: Arial, Helvetica, sans-serif">Telephone Repair Service</span></span></td><td style="width: 659px" width="120px"><span style="font-size: 16px"><span style="font-family: Arial, Helvetica, sans-serif">611 is for local telephone company repair, and is used to report problems with telephone service or with a payphone.</span></span></td></tr><tr><td width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">711</span></span></td><td style="width: 247px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Message Relay Service</span></span></td><td style="width: 659px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Message Relay Service enables callers with speech or hearing disabilities to make and receive phone calls with the assistance of an operator. TTY Relay Service is available to all home phone subscribers in Canada.</span></span></td></tr><tr><td width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">811</span></span></td><td style="width: 247px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Non-urgent Health Care Telephone Triage Service</span></span></td><td style="width: 659px" width="120px"><p><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Health Connect Ontario allows callers to connect with a registered nurse 24/7 to find health care services, obtain health advice, get help in navigating health services, and get the information they need. Health Connect Ontario replaces the former Telehealth Ontario. It does not replace the caller's Health care Provider. For medical emergencies, continue to call 911.</span></span></p></td></tr><tr><td width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">911</span></span></td><td style="width: 247px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Emergency</span></span></td><td style="width: 659px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Police, Fire, Ambulance</span></span></td></tr></tbody></table>
<p style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 9pt"> </p>
<p style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 9pt"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 12pt"><span style="line-height: normal"><b><span style="font-size: 14pt"><span style="color: rgba(68, 114, 196, 1)">Related hyperlinks: </span></span></b></span></span></span></p>
<ul><li style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 9pt"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px"><span style="line-height: normal"><a href="https://211central.ca/">211 Central</a> (web site): </span><a href="https://211central.ca/">https://211central.ca/</a></span></span></li><li style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 9pt"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px"><a href="https://www.canada411.ca/">Canada 411</a> (web site): <a href="https://www.canada411.ca/">https://www.canada411.ca/</a></span></span></li><li style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 9pt"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px"><a href="https://511on.ca/about/using511">Ontario 511 </a>(web page): <a href="https://511on.ca/about/using511">https://511on.ca/about/using511</a></span></span></li><li style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 9pt"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px"><a href="https://crtc.gc.ca/eng/phone/acces/mrsrt.htm">Message Relay Services </a>(web page): <a href="https://crtc.gc.ca/eng/phone/acces/mrsrt.htm">https://crtc.gc.ca/eng/phone/acces/mrsrt.htm</a></span></span></li><li style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 9pt"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px"><a href="https://ttps://healthconnectontario.health.gov.on.ca/static/guest/home">Health Connects Ontario</a> </span></span><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">(web page): <a href="https://healthconnectontario.health.gov.on.ca/static/guest/home">https://healthconnectontario.health.gov.on.ca/static/guest/home</a></span></span></li><li style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 9pt"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px"><a href="https://cnac.ca/other_codes/n11/n11_codes.htm">N11 Codes Description</a> (web page): <a href="https://cnac.ca/other_codes/n11/n11_codes.htm">https://cnac.ca/other_codes/n11/n11_codes.htm</a></span></span></li></ul></div>

Can't find what you're looking for?

If you are unable to find what you’re looking for, not sure where to direct your request, or if the issue is a potential hazard or safety concern, please call: Telephone (within regional limits): 311, Telephone: 905-668-7711, Toll-Free: 1-800-372-1102.

Related Alerts

Water Billing ends customer self assessment (TeleRead) water meter reading program

2024-04-02T18:59:13Z

In March, Durham Region reached a significant milestone moving from the customer self-assessment (TeleRead) water meter card program to full water meter readings by our Meter Readers staff. Thanks to the work of the Finance team, radio frequency (RF) read...

Release Update - March 2024

2024-03-31T16:16:43Z

We are committed to enhancing our online services. As part of our continuous improvement process, we have released another update to the 311 Portal. Service Requests included in this release are: Durham Region Birder Permit Request Fire Flow Test Request...

Welcome to the myDurham 311 Customer Portal

2023-03-10T03:57:53Z

Durham Region has launched this self-service portal so residents can request a service or report an issue to the Region. You can use this portal to submit and track requests for many Regional services such as waste and recycling, water and sewer, and traf...

View All Alerts

Related Articles

What is 311?

2022-11-14T19:12:48Z

Smart Home Device Voice Service

2023-03-08T19:52:23Z

How to create an account

2023-03-10T01:14:36Z