Connecting You To Services
myDurham311 - Connecting you to our Services.
myDurham 311 provides residents, customers and businesses easy access to non-emergency Regional program and information. Need assistance but not sure who to call?
Help is just three digits away 311.
The Region of Durham is committed to providing excellent customer service by ensuring a respectful, equitable and harassment-free workplace and space for employees and customers. The Region has adopted a Public Code of Conduct Policy which outlines expectations for appropriate behaviour by all individuals when interacting with Regional Staff, Members of Regional Council, and other patrons and users of Regional facilities and services. All customers and employees of the Region of Durham are entitled to a respectful and harassment-free environment at all of our facilities and public spaces.
myDurham 311 is a single contact centre providing customers (residents, businesses, clients and visitors) with access to non-emergency Regional programs, services and information. Customers can create, track and monitor service requests, find information on Regional programs and services, and make payments. From reporting a missed garbage pick-up to finding information on hours of operation, we’re here to help.
The number 311 is a single three-digit telephone number for all non-emergency Regional inquiries, programs and services within Durham Region. Calling 311 will connect customers with the myDurham 311 Contact Centre.
Customers can obtain information and make service requests by calling 311 or visiting us online through the myDurham 311 customer portal at mydurham311.ca. Calls to 311 are answered by customer services representatives from the Region of Durham. Our representatives use an extensive knowledge base to respond to your inquiries and service requests about Regional government programs and services.
Any customer within the Region of Durham’s geographical boundaries can call 311, free of charge. Regular pay phone and cellular phone charges will apply.
Calling 311 means you don’t need to know which department or division provides a particular program or service and you don’t need to determine which phone number you need to call.
Customer Service Representatives are available Monday through Friday from 8 a.m. to 5 p.m. The myDurham 311 Customer Portal is available 24 hours a day, seven days a week.
I’m outside of Durham Region but want to call 311. How can I connect?
If you are outside of the boundaries of Durham Region please call our toll-free number 1-800-372-1102 to reach the myDurham 311 Contact Centre.
There is no charge for calling 311. Pay phone and cellular air time charges will apply. There are no additional service fees from your telephone service provider.
Yes. You can call 311 from any landline within Durham Region.
Yes. You can call 311 from a cell or mobile phone with any area code (416/905/289/705, etc.) if you are within the geographic borders of Durham Region. Cellular air time charges will apply.
You can continue to call the Region’s local 10-digit telephone number, at 905-668-7711, to connect with the myDurham 311 Contact Centre.
You can continue to call the Region’s toll-free 1-800 telephone number, at 1-800-372-1102, to connect with the myDurham 311 Contact Centre.
The myDurham 311 Contact Centre handles service requests for Regional programs and services. You can reach us through your channel of choice:
911 is the number you should call in case of emergency (when there is an immediate threat to life or property, or a crime in progress). For non-emergency police matters call 1-888-579-1520. 311 is the non-emergency number for access to Regional services and general Regional program information.
211 is a helpline and online database that connects you to the complete range of government, health, community and social services. 311 is the non-emergency number for access to Regional services and general Regional program information.
311 is the non-emergency number for access to Regional services and general Regional program information. 411 is the number for local directory assistance.