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Contact myDurham 311

There are seven easy ways to connect with myDurham 311.

  • Visit our online customer portal at
  • Use the myDurham 311 Smart Home Device Voice Service through Google Assistant or Amazon Alexa.
  • Call us:
    • Call 311 from within Durham Region, customer service representatives are available Monday to Friday, 8 a.m. to 5 p.m.
    • Call our 10-digit local number, 905-668-7711
    • Call 1-800-372-1102 if you are outside of Durham Region
  • Email us at
  • In-person location – Regional Headquarters
  • Follow us on Twitter, Facebook and LinkedIn.

Always call 9-1-1 for emergencies.

Hours of Operation

The myDurham311 customer portal is available 24 hours a day, seven days a week.
Our regular business hours are Monday to Friday, 8 a.m. to 5 p.m.
For in person service, please visit the myDurham 311 counter at Regional Headquarters, during regular business hours.

myDurham 311 Contact Centre
Regional Headquarters
The Regional Municipality of Durham
605 Rossland Road
Whitby, Ontario L1N 6A3

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