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<div data-wrapper="true" style="font-size: 12px; font-family: "Segoe UI", "Helvetica Neue", sans-serif"><h2 style="margin-top: 8px"><span style="font-size: 16pt"><span style="line-height: 107%"><span style="font-family: Arial, sans-serif"><span style="color: rgba(46, 116, 181, 1)"><span style="font-weight: bold">How to Create a profile in the myDurham 311 Customer Portal </span></span></span></span></span></h2>
<p><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Would you like to track your submitted service requests and receive notification updates? </span></span></p>
<p> </p>
<p><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px"><strong>Step 1:</strong> </span></span><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Navigate to the top right-hand corner of the customer portal and select the blue <strong>Sign in</strong> button as shown below:</span></span></p>
<p><img align="none" alt="Screen shot of the customer portal main page" data-msdynid="___edaa8f77-edbe-ed11-83ff-002248b2f23b___" data-msdyntype="data:image/png;base64" height="328" src="/api/data/v9.0/msdyn_knowledgearticleimages(edaa8f77-edbe-ed11-83ff-002248b2f23b)/msdyn_blobfile/$value" style="width: 770px; height: 328px" width="770"><br><br><br><span style="font-size: 12pt"><span style="font-family: "Times New Roman", serif"><span style="font-size: 16px"><span style="font-family: Arial, Helvetica, sans-serif"><b>Step 2:</b></span></span><span style="font-size: 11pt"><span style="font-family: "Arial", sans-serif"> <span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Select the <strong>Sign-up now </strong>hyperlink as shown below:</span></span></span></span><br><img align="none" alt="Screen shot of the sign up now hyperlink" data-msdynid="___2d2d56e0-ecbe-ed11-83ff-002248b2f23b___" data-msdyntype="data:image/png;base64" height="725" src="/api/data/v9.0/msdyn_knowledgearticleimages(2d2d56e0-ecbe-ed11-83ff-002248b2f23b)/msdyn_blobfile/$value" style="width: 771px; height: 725px" width="771"><br><strong><span style="font-size: 16px"><span style="font-family: Arial, Helvetica, sans-serif">Step 3: </span></span></strong><span style="font-size: 16px"><span style="font-family: Arial, Helvetica, sans-serif">Enter your email address and select the blue <strong>Send verification code</strong> button to receive the required verification code as shown below:</span></span></span></span></p>
<p><span style="font-size: 12pt"><span style="font-family: "Times New Roman", serif"><span style="font-size: 16px"><span style="font-family: Arial, Helvetica, sans-serif"><img align="none" alt="Screen shot of the Send verification code button" data-msdynid="___a3f4529e-ecbe-ed11-83ff-002248b2f23b___" data-msdyntype="data:image/png;base64" height="621" src="/api/data/v9.0/msdyn_knowledgearticleimages(a3f4529e-ecbe-ed11-83ff-002248b2f23b)/msdyn_blobfile/$value" style="width: 769px; height: 621px" width="769"></span></span></span></span><br> </p>
<p><span style="font-size: 12pt"><span style="font-family: "Times New Roman", serif"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px"><b>Step 4: </b>Navigate to your email inbox to retrieve the verification code shown in the email example below:</span></span></span></span></p>
<p><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 12pt"><b><span style="font-size: 11pt">From:</span></b><span style="font-size: 11pt"> Microsoft on behalf of Municipal Customer Portal <<a href="mailto:msonlineservicesteam@microsoftonline.com" style="color: rgba(0, 0, 255, 1); text-decoration: underline"><span style="color: rgba(5, 99, 193, 1)">msonlineservicesteam@microsoftonline.com</span></a>><br><b>Sent:</b> march 13, 2023 6:13 PM<br><b>To:</b> <b>Subject:</b> Municipal Customer Portal account email verification code</span></span></span></p>
<table class="Table" style="width: 640px; border-collapse: collapse" width="640"><tbody><tr><td style="border-bottom: 1px solid rgba(227, 227, 227, 1); width: 310px; padding: 12px 0; background-color: rgba(0, 114, 198, 1); border-top: 1px solid rgba(227, 227, 227, 1); border-right: none; border-left: none"><h1 style="margin-top: 16px"><span style="font-size: 16pt"><span style="line-height: 107%"><span style="font-family: "Calibri Light", sans-serif"><span style="color: rgba(47, 84, 150, 1)"><span style="font-weight: normal"><b><span lang="EN" style="font-size: 18pt"><span style="line-height: 107%"><span style="font-family: "Segoe UI Light", sans-serif"><span style="color: rgba(255, 255, 255, 1)">Verify your email address </span></span></span></span></b></span></span></span></span></span></h1></td><td style="border-bottom: 1px solid rgba(227, 227, 227, 1); width: 24px; padding: 0; background-color: rgba(0, 114, 198, 1); border-top: 1px solid rgba(227, 227, 227, 1); border-right: 1px solid rgba(227, 227, 227, 1); border-left: none"><span style="font-size: 12pt"><span style="line-height: 107%"><span style="font-family: Arial, sans-serif"> </span></span></span></td></tr></tbody></table> 
<table class="Table" style="width: 640px; border-collapse: collapse" width="640"><tbody><tr><td style="width: 1px; padding: 0; background-color: rgba(227, 227, 227, 1)"> </td><td style="width: 24px; padding: 0"><span style="font-size: 12pt"><span style="line-height: 107%"><span style="font-family: Arial, sans-serif"> </span></span></span></td><td style="border-bottom: 1px solid rgba(227, 227, 227, 1); width: 640px; padding: 10px 0 20px; border-top: none; border-right: none; border-left: none" valign="top"><table class="Table" style="border-collapse: collapse"><tbody><tr><td style="width: 630px; padding: 0"><table class="Table" style="width: 100%; border-collapse: collapse" width="100%"><tbody><tr><td style="padding: 0"><span style="font-size: 12pt"><span style="line-height: 107%"><span style="font-family: Arial, sans-serif"><span lang="EN" style="font-size: 10.5pt"><span style="line-height: 107%"><span style="font-family: "Segoe UI", sans-serif"><span style="color: rgba(51, 51, 51, 1)">Thanks for verifying your </span></span></span></span><span style="font-size: 11pt"><span style="line-height: 107%"><span style="font-family: "Calibri", sans-serif"><a href="mailto:test@test.ca" style="color: rgba(0, 0, 255, 1); text-decoration: underline"><span style="color: rgba(5, 99, 193, 1)">test</span><span lang="EN" style="font-size: 10.5pt"><span style="line-height: 107%"><span style="font-family: "Segoe UI", sans-serif"><span style="color: rgba(5, 99, 193, 1)">@test.ca</span></span></span></span></a></span></span></span><span lang="EN" style="font-size: 10.5pt"><span style="line-height: 107%"><span style="font-family: "Segoe UI", sans-serif"><span style="color: rgba(51, 51, 51, 1)"> account! </span></span></span></span><br><br><b><span lang="EN" style="font-size: 10.5pt"><span style="line-height: 107%"><span style="font-family: "Segoe UI", sans-serif"><span style="color: rgba(51, 51, 51, 1)">Your code is: 123456</span></span></span></span></b><br><br><span lang="EN" style="font-size: 10.5pt"><span style="line-height: 107%"><span style="font-family: "Segoe UI", sans-serif"><span style="color: rgba(51, 51, 51, 1)">Sincerely, </span></span></span></span><br><i><span lang="EN" style="font-size: 10.5pt"><span style="line-height: 107%"><span style="font-family: "Segoe UI", sans-serif"><span style="color: rgba(51, 51, 51, 1)">Municipal Customer Portal</span></span></span></span></i></span></span></span></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>
<p><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px"><strong>Step 5:</strong> Set up your password. Your username can be first and last name, a single name or can be the same as the email address entered in the field above. Complete the registration process and confirm you can log in.</span></span></p>
<p><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px"><strong><u>Note:</u> </strong>Your password must be at least eight characters long including a combination of special characters, numbers, and alphabets.</span></span></p></div>

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If you are unable to find what you’re looking for, not sure where to direct your request, or if the issue is a potential hazard or safety concern, please call: Telephone (within regional limits): 311, Telephone: 905-668-7711, Toll-Free: 1-800-372-1102.

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