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<div data-wrapper="true" style="font-size: 12px; font-family: "Segoe UI", "Helvetica Neue", sans-serif"><h2 style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 12px; margin-top: 3px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 12pt"><span style="line-height: normal"><b><span style="font-size: 14pt"><span style="color: rgba(68, 114, 196, 1)">Information:</span></span></b></span></span></span></h2>
<p style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 12px; margin-top: 3px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">The myDurham 311 Smart Home Device Voice Service is an innovative new platform where Durham Region residents can access Regional services.</span></span></p>
<p style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 12px; margin-top: 3px"><span style="font-size: 16px"><span style="font-family: Arial, Helvetica, sans-serif">Customers can now interact with their Google Home or Amazon Echo to find out who their local Councillor is, locate Regional facilities, find out when the next garbage pick-up will take place (as well as what to do with different types of waste), where the nearest bus stop is to their location, and when the next bus will arrive. Residents can also get answers to frequently asked questions received by the Region.</span></span></p>
<p style="margin-top: 3px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">The myDurham 311 Smart Home Device Voice Service is available through both the Google and Amazon Alexa marketplace.</span></span></p><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 11pt"><span style="line-height: normal"><span style="font-family: Calibri, sans-serif"><span style="color: rgba(68, 114, 196, 1)"><b><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">Google:</span></span></b></span> </span></span></span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 11pt"><span style="line-height: normal"><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">The myDurham 311 Smart Home Device Voice Service is enabled on Google Assistant by default. </span></span></span></span></span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 11pt"><span style="line-height: normal"><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">To access myDurham 311 say:</span></span></span></span></span>
<ol style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 12px"><li style="margin-left: 16px; margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Helvetica", sans-serif">"Hey Google, talk to myDurham 311."</span></span></span></span></span></span></li><li style="margin-left: 16px; margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Helvetica", sans-serif">Ensure your device is set to your home address in order to receive location specific information. </span></span></span></span></span></span></li></ol><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 11pt"><span style="line-height: normal"><span style="font-family: Calibri, sans-serif"><span style="color: rgba(68, 114, 196, 1)"><b><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">Alexa: </span></span></b></span> </span></span></span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 11pt"><span style="line-height: normal"><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">To access myDurham 311 on an Alexa device, you need to enable the service first.  </span></span></span></span></span>
<ol style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 12px"><li style="margin-left: 16px; margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">Open your Alexa account, </span></span></span></span></span></span>
<ul style="list-style-type: circle"><li style="margin-left: 16px; margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">go to "skills"</span></span></span></span></span></span></li><li style="margin-left: 16px; margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">search for myDurham 311</span></span></span></span></span></span></li><li style="margin-left: 16px; margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">select "enable"</span></span></span></span></span></span></li><li style="margin-left: 16px; margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">select "grant permissions"</span></span></span></span></span></span></li></ul></li><li style="margin-left: 16px; margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">Once the above steps have been completed, you will be able to access the myDurham 311 Smart Home Device Voice Service by saying:</span></span></span></span></span></span><ul style="list-style-type: circle"><li style="margin-left: 16px; margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">"Alexa, open myDurham 311."</span></span></span></span></span></span></li></ul></li></ol><span style="color: rgba(68, 114, 196, 1)"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 11pt"><span style="line-height: normal"><span style="font-family: Calibri, sans-serif"><b><span style="font-size: 14pt"><span style="font-family: "Arial", sans-serif">What questions can you ask?</span></span></b></span></span></span></span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 11pt"><span style="line-height: normal"><span style="font-family: Calibri, sans-serif"><b><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">General Inquiry</span></span></b></span></span></span>
<ul style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 12px"><li style="margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">Who is my Regional Councillor?</span></span></span></span></span></span></li><li style="margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">Who is my mayor?</span></span></span></span></span></span></li><li style="margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">Where is the nearest facility?</span></span></span></span></span></span></li><li style="margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">When is my garbage day?</span></span></span></span></span></span></li><li style="margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">When is my recycling day?</span></span></span></span></span></span></li><li style="margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">Can I recycle (garbage item)?</span></span></span></span></span></span></li><li style="margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">What do I do with (garbage item)?</span></span></span></span></span></span></li><li style="margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">Where is the nearest bus stop?</span></span></span></span></span></span></li></ul>
<p style="margin-bottom: 11px; list-style-position: inside"><span style="font-size: 11pt"><span style="line-height: normal"><span><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif">If you don't have a Google or Amazon device and would like to access the myDurham 311 Smart Home Device Voice Service, you will be able to have access by downloading the Google Assistant app from your mobile device's app store.</span></span></span></span></span></span></p>
<p><br><span style="color: rgba(68, 114, 196, 1)"><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 11pt"><span style="line-height: normal"><span style="font-family: Calibri, sans-serif"><b><span style="font-size: 14pt"><span style="font-family: "Arial", sans-serif">Hyperlink:</span></span></b></span></span></span></span><br><span style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 11pt"><span style="line-height: normal"><span style="font-family: Calibri, sans-serif"><span style="font-size: 12pt"><span style="font-family: "Arial", sans-serif"><a href="https://www.youtube.com/watch?v=EouKnKg8ZuA&t=77s"><span style="color: rgba(0, 0, 255, 1)">myDurham 311 Smart Home Device Voice Service</span></a> (website): Home > (youtube.com) > enter "myDurham 311" into the search bar, to view a series of Smart Home Device Voice Service videos.</span></span></span></span></span></p></div>

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If you are unable to find what you’re looking for, not sure where to direct your request, or if the issue is a potential hazard or safety concern, please call: Telephone (within regional limits): 311, Telephone: 905-668-7711, Toll-Free: 1-800-372-1102.

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