The plow always leaves snow at the end of my driveway. Why can’t this be cleared by the Township?
Unfortunately, plow drivers cannot control the amount of snow that leaves the end of the plow wing. All residents in Scugog are responsible for the removal of driveway windows as the Township does not provide this service.
Why do we sand/salt a road and then come along and plow it all off?
In a continuing snowstorm, we apply sand/salt to the road surface early in the storm. This causes a melting action that prevents snow that falls later from freezing to the road surface. When the plow comes along, the road gets cleaned down to the pavement and we do not get a frozen snow pack that is very difficult and expensive to remove later.
Why is the plow driving with its blade up?
Reasons a plow might be travelling with the blade up:
- The plow is heading to and from routes
- Sand/salt was recently put on that section of road, so plow drivers will lift the blades in order to not scrape off the freshly laid sand/salt.
- When the plows are applying sand/salt pre or early in a storm the blades will be up.
- The plow is travelling on a road not under our jurisdiction
- The plow truck may be broken down.
My driveway gets filled with snow to great depth every time the plow comes around, but my neighbor across the road gets almost nothing. Can’t you take the snow somewhere else?
Most of these calls come from residents with driveways that are the firsts ones to the right of an intersection or are the first driveway when entering the bulb of a cul-de-sac. The reason for the problem is that when a snowplow turns to the right it sweeps a much larger area of the road than when it is travelling in a straight line. The snow also does not discharge from the plow when it is turning hard right because the plows are angles from left to right on the truck. Turning right effectively makes the plow push all the snow ahead instead of moving it from the center of the road to the side.
The first driveway encountered after the plow straightens out usually gets more snow than others in the immediate area. We cannot do much about this in most cases. If there is enough room, we can sometimes get rid of some of the snow before the driveway is reached. Another point to understand, is that a fixed blade on the snowplow cannot carry snow around to put it where desired. The plow moves snow from the center of the road to the side of the road-period-the driver cannot change that.
Please view steps below on 'How to submit a Service Request'.
Creating and submitting a Service Request through My Scugog Connected is quick and easy. To do so, you'll need to follow a few steps outlined below. Once submitted, your request will be reviewed and assigned to the appropriate department, and the work is pending, assigned, or scheduled. In progress means we're on it. Estimated times to complete vary by request type. Sign in to receive communication email updates or visit the portal for updates.
Step 1: Start creating a service request by clicking the button 'Service Request' on the MyScugogConnected.ca portal
Step 2: Click on Roads and Sidewalks.

Step 3: Next provide the Service Request location on the map.
There are three options to do it:
Option 1: Start typing the municipal address in the text box located in the upper right corner of the map.
Option 2: Click on the map to drag it. Zoom in and out using the '+' and '-' buttons on the top left of the map. you can select 'Point', 'Polygon' or 'Intersection'.
Option 3: Click find near my location on the top left of the map. Will only work if you are at the correct location of the Service Request.
Once you have the correct location it appears on the map.
Step 4: Click next at the bottom of the map.
Step 5: A message displays 'Here are some existing Service Request that appear to match the issue you are reporting. If this is the case, we are already aware of the issue, and are working to resolve it. You can select an existing request and subscribe to receive updates, instead of creating a new one.' Or you can check the box with the message 'My request differs from the ones above. Continue with creating my request'. Then click 'Next'.
Step 6: A Fillable form appears with drop downs. Required fields in this section are' please select your road issue type' and 'please specify your issue'. For example, 'Road Maintenance' is the road issue and 'pothole' is the specific issue. Description is optional unless you specify other than you are required to fill out the text box of 'Description/ Additional details'. It is optional to upload a picture in the 'Attach a file' then click 'Choose File' Select image and click open. Then Click next after you have filled out mandatory and optional fields.