Should residents encounter a pothole that seems to have been overlooked by staff, submit a Service Request on MyScugogConnected.ca. Please view steps below on 'How to submit a Service Request'. Please find Frequently Asked Questions (FAQ's) following.
Creating and submitting a Service Request through My Scugog Connected is quick and easy. To do so, you'll need to follow a few steps outlined below. Once submitted, your request will be reviewed and assigned to the appropriate department, and the work is pending, assigned, or scheduled. In progress means we're on it. Estimated times to complete vary by request type. Sign in to receive communication email updates or visit the portal for updates.
Step 1: Start creating a service request by clicking the button 'Service Request' on the MyScugogConnected.ca portal
Step 2: Click on Roads and Sidewalks.

Step 3: Next provide the Service Request location on the map.
There are three options to do it:
Option 1: Start typing the municipal address in the text box located in the upper right corner of the map.
Option 2: Click on the map to drag it. Zoom in and out using the '+' and '-' buttons on the top left of the map. you can select 'Point', 'Polygon' or 'Intersection'.
Option 3: Click find near my location on the top left of the map. Will only work if you are at the correct location of the Service Request.
Once you have the correct location it appears on the map.
Step 4: Click next at the bottom of the map.
Step 5: A message displays 'Here are some existing Service Request that appear to match the issue you are reporting. If this is the case, we are already aware of the issue, and are working to resolve it. You can select an existing request and subscribe to receive updates, instead of creating a new one.' Or you can check the box with the message 'My request differs from the ones above. Continue with creating my request'. Then click 'Next'.
Step 6: A Fillable form appears with drop downs. Required fields in this section are' please select your road issue type' and 'please specify your issue'. For example, 'Road Maintenance' is the road issue and 'pothole' is the specific issue. Description is optional unless you specify other than you are required to fill out the text box of 'Description/ Additional details'. It is optional to upload a picture in the 'Attach a file' then click 'Choose File' Select image and click open. Then Click next after you have filled out mandatory and optional fields.
The formation of Potholes
- Water seeps into cracks in the pavement.
- The water builds up and softens the ground under the road.
- The water freezes and expands, which pushes the pavement up.
- When the water under the pavement dries, a hole is left beneath the road.
- The pavement is now weakened. As soon as a car drives over this area, the pavement collapses, leaving behind a pothole.
Potholes occur most often in the spring when frost develops and snow is melting, and usually develop on the side of the road. Drivers are warned to be careful when going through puddles because they can hide potholes.
Frequently Asked Questions:
What causes potholes?
Potholes have multiple causes including age and condition of the pavement, environmental conditions, traffic type and frequency, moisture sensitivity, and construction defects, as well as insufficient funding for timely preventive maintenance treatments and rehabilitation of aging infrastructure.
How are potholes repaired?
The most common temporary repairs are throw-and-go and throw-and-roll methods. Throw-and-go is the most common method used in pothole repair and involves filling the pothole with material and having traffic compact it. Throw-and-roll is similar to throw-and-go with the exception that the pothole is compacted by truck tire before the crew moves to the next pothole. Semi-permanent repairs yield better results but are more expensive and take more effort to complete a repair.
What material is used to repair potholes?
The most popular pothole repair patching materials used in Canada are cold applied emulsion-based products and hot mix asphalt.
When do pothole repairs take place?
Township staff regularly patrol roads to monitor and determine maintenance activities that may be required. Potholes are noted and repaired as required. The timing of repairs is based primarily on weather conditions and resources available. Temporary repairs are usually made during poor weather conditions that are not optimal for more permanent repairs. Semi-permanent repair is normally done during favourable weather conditions and may require removal of deteriorated pavement and loose material around the repair area. Cold mix is generally used for temporary repairs with hot mix used to finish the repair.
Potholes are usually repaired in live traffic conditions. A typical pothole and patch repair crew consists of two to five people and depends on the location, scope of work and equipment.
What causes potholes on gravel roads?
A pothole on a gravel road is most commonly caused by water getting trapped on or under the surface of the road because of poor drainage. The water will then displace the gravel leaving a void in the road. The best way to solve this problem is to grade the road.