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Release Update - March 2024


We are committed to enhancing our online services. As part of our continuous improvement process, we have released another update to the 311 Portal.

Service Requests included in this release are:

  • Durham Region Birder Permit Request
  • Fire Flow Test Request
  • Order Free Water Efficiency Resources
  • Waste Collection Calendar Request


This deployment includes several enhancements as it relates to Agent User experience and back end technical upgrades. These impacts are upgrades to enhance usability of the system. 

Should you have any questions, please call 311 to speak with a customer service representative.

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