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<div data-wrapper="true" dir="ltr" style=""><div style="font-family: "Segoe UI"; font-size: 12pt"><div class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; direction: ltr; margin: 0; overflow: visible; padding: 0; position: relative; user-select: text"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 16px 0 8px; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="color: rgba(68, 113, 196, 1); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 16pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 25px; margin: 0; padding: 0; user-select: text" data-contrast="none" lang="EN-CA"><strong>Overview:</strong></span><span class="EOP SCXW259338478 BCX0" style="line-height: 25px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":240}"> </span></span></p></div><div class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; direction: ltr; margin: 0; overflow: visible; padding: 0; position: relative; user-select: text"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0 0 8px; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="color: rgba(0, 0, 0, 1); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-style: normal; font-variant: normal; font-weight: normal; line-height: 18px; margin: 0; padding: 0; text-transform: none; user-select: text" data-contrast="none" lang="EN-CA">The Health Department provides information related to pest control and may conduct investigations depending on the issue.  Health Protection division must respond to complaints within 24 hours.</span></span><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA"> </span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></span></p></div><div class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; direction: ltr; margin: 0; overflow: visible; padding: 0; position: relative; user-select: text"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0 0 8px; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA">Health Protection Inspectors may be able to assist customers that are renting by providing information on pest control and/or liaising with the homeowners to address the issue. </span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></span></p></div><div class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; direction: ltr; margin: 0; overflow: visible; padding: 0; position: relative; user-select: text"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 16px 0 8px; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="color: rgba(68, 113, 196, 1); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 16pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 25px; margin: 0; padding: 0; user-select: text" data-contrast="none" lang="EN-CA"><strong>Process/steps:</strong></span><span class="EOP SCXW259338478 BCX0" style="line-height: 25px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":240}"> </span></span></p></div><div class="ListContainerWrapper SCXW259338478 BCX0" style="margin-bottom: 0; margin-right: 0; margin-top: 0; padding: 0; position: relative; user-select: text"><ol class="NumberListStyle1 SCXW259338478 BCX0" style="cursor: text; list-style-position: inside; list-style-type: decimal; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding-left: 40px; user-select: text" role="list" start="1"><li class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding: 0; position: relative; user-select: text; vertical-align: baseline" data-leveltext="%1." data-font="" data-listid="29" data-list-defn-props="{"134225954":true,"134225961":false,"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1" role="listitem"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA">If a customer has an inquiry related to pest control (e.g., pest control supports, remediation or identification) for a rental unit or private dwelling, direct them to </span></span><a class="Hyperlink SCXW259338478 BCX0" style="color: inherit; cursor: text; margin: 0; padding: 0; text-decoration: none; user-select: text" href="https://www.durham.ca/en/health-and-wellness/insects-rodents-and-bites.aspx" target="_blank" rel="noopener noreferrer"><span style="color: rgba(5, 99, 193, 1); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun Underlined SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="none" lang="EN-CA" data-ccp-charstyle="Hyperlink"><u>Insects, Rodents and Bites</u></span></span></a><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA"> web page for additional information and resources. </span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":240}"> </span></span></p></li></ol></div><div class="ListContainerWrapper SCXW259338478 BCX0" style="margin-bottom: 0; margin-right: 0; margin-top: 0; padding: 0; position: relative; user-select: text"><ol class="NumberListStyle1 SCXW259338478 BCX0" style="cursor: text; list-style-position: inside; list-style-type: decimal; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding-left: 40px; user-select: text" role="list" start="2"><li class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding: 0; position: relative; user-select: text; vertical-align: baseline" data-leveltext="%1." data-font="Arial" data-listid="29" data-list-defn-props="{"134225954":true,"134225961":false,"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA">If the customer requires further assistance or would like to speak with Health Protection regarding their complaint, <strong>cold transfer</strong> to <strong>Health Protection </strong>at extension <strong>1827.</strong></span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":240}"> </span></span></p></li><li class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding: 0; position: relative; user-select: text; vertical-align: baseline" data-leveltext="%1." data-font="Arial" data-listid="29" data-list-defn-props="{"134225954":true,"134225961":false,"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"> <span style="font-family: Arial; font-size: 12pt"><span>If the customer inquiry was sent via email, forward the email to </span></span><a href="mailto:ehl@durham.ca"><span style="font-family: Arial; font-size: 12pt"><span>ehl@durham.ca</span></span></a><span style="font-family: Arial; font-size: 12pt"><span>.  It is crucial that email inquiries are triaged to Health Protection upon receipt as there is a 24-hour turnaround time requirement that must be adhered to (Ontario Public Health Standards).  </span></span></p></li><li class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding: 0; position: relative; user-select: text; vertical-align: baseline" data-leveltext="%1." data-font="Arial" data-listid="29" data-list-defn-props="{"134225954":true,"134225961":false,"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA">Log the interaction in the Agent Portal. </span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":240}"> </span></span></p></li><li class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding: 0; position: relative; user-select: text; vertical-align: baseline" data-leveltext="%1." data-font="Arial" data-listid="29" data-list-defn-props="{"134225954":true,"134225961":false,"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA">Document customer as <strong>Anonymous</strong>. </span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":240}"> </span></span></p></li><li class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding: 0; position: relative; user-select: text; vertical-align: baseline" data-leveltext="%1." data-font="Arial" data-listid="29" data-list-defn-props="{"134225954":true,"134225961":false,"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA">Select <strong>Save and Close.</strong> </span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":240}"> </span></span></p></li><li class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding: 0; position: relative; user-select: text; vertical-align: baseline" data-leveltext="%1." data-font="Arial" data-listid="29" data-list-defn-props="{"134225954":true,"134225961":false,"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA">Select the <strong>Conversation Source</strong> (i.e., phone call, email, or in-person). </span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":240}"> </span></span></p></li><li class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding: 0; position: relative; user-select: text; vertical-align: baseline" data-leveltext="%1." data-font="Arial" data-listid="29" data-list-defn-props="{"134225954":true,"134225961":false,"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA">Under <strong>Conversation Contact Reason</strong>, select <strong>Human</strong> <strong>Services</strong>. </span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":240}"> </span></span></p></li><li class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding: 0; position: relative; user-select: text; vertical-align: baseline" data-leveltext="%1." data-font="Arial" data-listid="29" data-list-defn-props="{"134225954":true,"134225961":false,"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA">Under <strong>Interaction Category</strong>, select <strong>Health Protection</strong>.</span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":240}"> </span></span></p></li><li class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding: 0; position: relative; user-select: text; vertical-align: baseline" data-leveltext="%1." data-font="Arial" data-listid="29" data-list-defn-props="{"134225954":true,"134225961":false,"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA">Under <strong>Interaction Subcategory</strong>, select <strong>Pest Control Inquiry</strong>.</span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":240}"> </span></span></p></li><li class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding: 0; position: relative; user-select: text; vertical-align: baseline" data-leveltext="%1." data-font="Arial" data-listid="29" data-list-defn-props="{"134225954":true,"134225961":false,"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA">Add the details of the inquiry to the <strong>Description</strong> field ensure no personal health information is collected.</span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":240}"> </span></span></p></li><li class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding: 0; position: relative; user-select: text; vertical-align: baseline" data-leveltext="%1." data-font="Arial" data-listid="29" data-list-defn-props="{"134225954":true,"134225961":false,"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA">If all information has been gathered for the Interaction, select <strong>Save & Close.</strong></span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"134233279":false,"201341983":0,"335559739":120,"335559740":240}"> </span></span></p></li></ol><div class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; direction: ltr; margin: 0; overflow: visible; padding: 0; position: relative; user-select: text"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 16px 0 8px; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="color: rgba(68, 114, 196, 1); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 16pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 25px; margin: 0; padding: 0; user-select: text" data-contrast="none" lang="EN-CA"><strong>Hyperlinks:</strong></span><span class="EOP SCXW259338478 BCX0" style="line-height: 25px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":240}"> </span></span></p></div><div class="ListContainerWrapper SCXW259338478 BCX0" style="margin: 0; padding: 0; position: relative; user-select: text"><ul class="BulletListStyle1 SCXW259338478 BCX0" style="cursor: text; font-family: verdana; list-style-position: inside; list-style-type: disc; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; user-select: text" role="list"><li class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding: 0; position: relative; user-select: text; vertical-align: baseline" data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1" role="listitem"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><a class="Hyperlink SCXW259338478 BCX0" style="color: inherit; cursor: text; margin: 0; padding: 0; text-decoration: none; user-select: text" href="https://www.durham.ca/en/health-and-wellness/health-and-wellness.aspx" target="_blank" rel="noopener noreferrer"><span style="background-color: rgba(255, 255, 255, 1); color: rgba(0, 0, 255, 1); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun Highlight Underlined SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; outline: 1px solid rgba(0, 0, 0, 0); padding: 0; user-select: text" data-contrast="none" lang="EN-CA"><u>Health and Wellness</u></span></span></a><span style="background-color: rgba(255, 255, 255, 1); color: rgba(0, 0, 0, 1); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun Highlight SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; outline: 1px solid rgba(0, 0, 0, 0); padding: 0; user-select: text" data-contrast="none" lang="EN-CA"> (web page) > Home (durham.ca) > Health and Wellness</span></span><span style="color: rgba(0, 0, 0, 1); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559685":714,"335559739":120,"335559740":240,"335559991":357}"> </span></span></p></li></ul></div><div class="ListContainerWrapper SCXW259338478 BCX0" style="margin: 0; padding: 0; position: relative; user-select: text"><ul class="BulletListStyle1 SCXW259338478 BCX0" style="cursor: text; font-family: verdana; list-style-position: inside; list-style-type: disc; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; user-select: text" role="list"><li class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding: 0; position: relative; user-select: text; vertical-align: baseline" data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><a class="Hyperlink SCXW259338478 BCX0" style="color: inherit; cursor: text; margin: 0; padding: 0; text-decoration: none; user-select: text" href="https://www.durham.ca/en/health-and-wellness/insects-rodents-and-bites.aspx" target="_blank" rel="noopener noreferrer"><span style="color: rgba(5, 99, 193, 1); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun Underlined SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="none" lang="EN-CA" data-ccp-charstyle="Hyperlink"><u>Insects, Rodents and Bites</u></span></span></a><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA"> (web page): Home (durham.ca) > Living Here > Animal Services and Control > Insects, Rodents and Bites</span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559685":714,"335559739":120,"335559740":240,"335559991":357}"> </span></span></p></li></ul></div><div class="ListContainerWrapper SCXW259338478 BCX0" style="margin: 0; padding: 0; position: relative; user-select: text"><ul class="BulletListStyle1 SCXW259338478 BCX0" style="cursor: text; font-family: verdana; list-style-position: inside; list-style-type: disc; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; user-select: text" role="list"><li class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 12pt; margin-bottom: 0; margin-right: 0; margin-top: 0; overflow: visible; padding: 0; position: relative; user-select: text; vertical-align: baseline" data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1" role="listitem"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><a class="Hyperlink SCXW259338478 BCX0" style="color: inherit; cursor: text; margin: 0; padding: 0; text-decoration: none; user-select: text" href="https://www.durham.ca/en/health-and-wellness/resources/Documents/IllnessInfectionDisease/Rodent-Control.pdf" target="_blank" rel="noopener noreferrer"><span style="color: rgba(5, 99, 193, 1); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun Underlined SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="none" lang="EN-CA" data-ccp-charstyle="Hyperlink"><u>Facts about Rodent Control</u></span></span></a><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA"> (PDF): Home (durham.ca) > Living Here > Animal Services and Control > Insects, Rodents and Bites > Click <strong>Facts about...rodent control</strong>.</span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559685":714,"335559739":120,"335559740":240,"335559991":357}"> </span></span></p></li></ul></div><div class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; direction: ltr; margin: 0; overflow: visible; padding: 0; position: relative; user-select: text"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 16px 0 8px; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="color: rgba(68, 114, 196, 1); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 16pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 25px; margin: 0; padding: 0; user-select: text" data-contrast="none" lang="EN-CA"><strong>Escalation:</strong></span><span class="EOP SCXW259338478 BCX0" style="line-height: 25px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":240}"> </span></span></p></div><div class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; direction: ltr; margin: 0; overflow: visible; padding: 0; position: relative; user-select: text"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 0 0 8px; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA">If you still need support, please reach out to:</span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></span></p></div><div class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; direction: ltr; margin: 0; overflow: visible; padding: 0; position: relative; user-select: text"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: auto 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="color: rgba(0, 0, 0, 1); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA"><strong>HPD </strong></span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":200,"335559740":240}"> </span></span></p></div><div class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; direction: ltr; margin: 0; overflow: visible; padding: 0; position: relative; user-select: text"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: auto 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap" lang="EN-US"><span style="color: rgba(255, 0, 0, 1); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":200,"335559740":240}"> </span></span></p></div><div class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; direction: ltr; margin: 0; overflow: visible; padding: 0; position: relative; user-select: text"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: auto 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="color: rgba(68, 114, 196, 1); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 16pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 25px; margin: 0; padding: 0; user-select: text" data-contrast="none" lang="EN-CA"><strong>Business Unit:</strong></span><span class="EOP SCXW259338478 BCX0" style="line-height: 25px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":200,"335559740":240}"> </span></span></p></div><div class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; direction: ltr; margin: 0; overflow: visible; padding: 0; position: relative; user-select: text"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: auto 0; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 18px; margin: 0; padding: 0; user-select: text" data-contrast="auto" lang="EN-CA">Health Services > Health Protection</span><span class="EOP SCXW259338478 BCX0" style="line-height: 18px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":200,"335559740":240}"> </span></span></p></div><div class="OutlineElement Ltr SCXW259338478 BCX0" style="clear: both; cursor: text; direction: ltr; margin: 0; overflow: visible; padding: 0; position: relative; user-select: text"><p class="Paragraph SCXW259338478 BCX0" style="background-color: rgba(0, 0, 0, 0); color: rgba(0, 0, 0, 1); font-kerning: none; font-style: normal; font-weight: normal; margin: 16px 0 8px; overflow-wrap: break-word; padding: 0; text-align: left; text-indent: 0; user-select: text; vertical-align: baseline; white-space: pre-wrap"><span style="color: rgba(68, 114, 196, 1); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 16pt"><span class="TextRun SCXW259338478 BCX0 NormalTextRun" style="font-variant-ligatures: none !important; line-height: 25px; margin: 0; padding: 0; user-select: text" data-contrast="none" lang="EN-CA"><strong>Subject Matter Expert:</strong></span><span class="EOP SCXW259338478 BCX0" style="line-height: 25px; margin: 0; padding: 0; user-select: text" data-ccp-props="{"201341983":0,"335559738":240,"335559739":120,"335559740":240}"> </span></span></p></div></div></div></div>

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