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Please use this form to submit complaints regarding Durham Region Waste for:
If you have a complaint regarding missed pick ups, please use the Missed Waste Pick Up service request.
Blue Box collection
The Blue Box program in Ontario is managed by Circular Materials.
Living in Oshawa or Whitby?
If you are a resident of Oshawa or Whitby, please visit their websites for waste collection information.
The Regional Municipality of Durham collects personal information through this request. It is collected under the authority of the Municipal Act, 2001, and will be used to process your request and payment. For general inquiries, please email us at 311@durham.ca or call 311 (within regional limits). You can also reach us at 1-800-372-1102.
Disclaimer:
Personal information provided to the Regional Municipality of Durham is only used for the purposes of processing your transaction and administering your payment. The information collected is subject to and handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The Regional Municipality of Durham does not collect your debit or credit card details; this information is managed by our payment processor and is subject to their own privacy policies and procedures, as well as any applicable privacy laws, independent of The Regional Municipality of Durham. They may impose an additional transaction fee based on your transaction associated with The Regional Municipality of Durham. For more information on how the Region manages your personal information, please review the Region of Durham's Terms of Use and Privacy Statement.
