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A complaint relates to dissatisfaction with a Regional service, an employee’s action or lack of action, or a Regional policy, program, process or procedure. You can also use this form to recognize a positive experience or provide general feedback. To submit a compliment, complaint or comment about a Regional program or service, continue below to complete the online form or call 311 to speak with a customer service specialist.
Complaint resolution timelines depend on the nature of the concern and the investigation required. You will be notified when the investigation is complete.
Learn more about the complaint handling process or review the Corporate Complaint Handling Policy and Guidelines.
Disclaimer:
Personal information provided to the Regional Municipality of Durham is only used for the purposes of processing your transaction and administering your payment. The information collected is subject to and handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The Regional Municipality of Durham does not collect your debit or credit card details; this information is managed by our payment processor and is subject to their own privacy policies and procedures, as well as any applicable privacy laws, independent of The Regional Municipality of Durham. They may impose an additional transaction fee based on your transaction associated with The Regional Municipality of Durham. For more information on how the Region manages your personal information, please review the Region of Durham's Terms of Use and Privacy Statement.
