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Was your garbage, recycling or other waste item left at the curb? Collection staff do their very best to pick up your materials. Remember, they do not pick up material that has not been properly set out or sorted. Before reporting a missed pickup, check the list of common mistakes:

  • Late set out. Set your garbage and recycling out by 7 a.m.
  • Too heavy. Bags/bins should weigh no more than 20 kilograms (44 pounds) each.
  • More than four garbage bags/cans set out. Garbage bags/cans over the limit must have a bag tag.
  • Unacceptable material or materials not put in the correct bin.
  • Incorrect liner bags in the green bin. Use only 100 per cent compostable liner bags.
  • All recyclables must be loose inside the blue box. Recyclables in plastic bags will not be collected.
  • Cardboard not broken down. Fold cardboard boxes flat and where necessary cut, tie, and bundle cardboard. Cardboard should not be larger than the size of your Blue Box
To continue, please fill out this form with information about your missed waste pickup so we can assist you in the best way possible.  
Living in Oshawa or Whitby?
Durham Region is responsible for most but not all Waste collection throughout the Region. Please view the table below for more information. If you are a resident of Oshawa and Whitby and have a complaint about the respective responsible waste item, please submit a complaint via their websites. 
Region Collects Ajax Clarington Pickering

Brock, Scugog, Uxbridge

Oshawa Whitby
Blue Bins
Green Bins
Yard Waste
Special Collections
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