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Missed Waste Pickup

 

Was your waste left at the curb? Collection staff do their very best to pick up your materials. Remember, they do not pick up material that has not been properly set out or sorted. Before reporting a missed pickup, check the list of common mistakes:

  • Late set out. Set your garbage and recycling out by 7 a.m.
  • Too heavy. Bags/bins should weigh no more than 20 kilograms (44 pounds) each.
  • More than four garbage bags/cans set out. Garbage bags/cans over the limit must have a bag tag.
  • Unacceptable material or materials not put in the correct bin.
  • Incorrect liner bags in the green bin. Use only 100 per cent compostable liner bags.

To continue, please fill out this form with information about your missed waste pickup so we can assist you in the best way possible. 

Blue Box Collection

Durham’s recycling program is now managed by Circular Materials, the administrator of the common collection system and a national not-for-profit organization that is committed to building an efficient and effective recycling system in Ontario. Visit Circular Materials for more information.

Living in Oshawa or Whitby?

If you are a resident of Oshawa and Whitby and have a complaint about waste collection, please submit a missed collection via their websites.

 

Disclaimer:
Personal information provided to the Regional Municipality of Durham is only used for the purposes of processing your transaction and administering your payment. The information collected is subject to and handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The Regional Municipality of Durham does not collect your debit or credit card details; this information is managed by our payment processor and is subject to their own privacy policies and procedures, as well as any applicable privacy laws, independent of The Regional Municipality of Durham. They may impose an additional transaction fee based on your transaction associated with The Regional Municipality of Durham. Questions about this collection may be directed to the Access and Privacy Office by email at foi@durham.ca; by mail at 605 Rossland Road East, Whitby, ON, L1N 6A3; or by telephone at 905-668-7711, extension 2204.
Please review the Region of Durham’s Terms of Use and Privacy Statement for more information.
 
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