The myDurham 311 Smart Home Device Voice Service is an innovative new platform where Durham Region residents can access Regional services.
Customers can now interact with their Google Home or Amazon Echo to find out who their local Councillor is, locate Regional facilities, find out when the next garbage pick-up will take place (as well as what to do with different types of waste), where the nearest bus stop is to their location, and when the next bus will arrive. Residents can also get answers to frequently asked questions received by the Region.
The myDurham 311 Smart Home Device Voice Service is available through both the Google and Amazon Alexa marketplace.Google:
The myDurham 311 Smart Home Device Voice Service is enabled on Google Assistant by default.
To access myDurham 311 say:
- "Hey Google, talk to myDurham 311."
- Ensure your device is set to your home address in order to receive location specific information.
To access myDurham 311 on an Alexa device, you need to enable the service first.
- Open your Alexa account,
- go to "skills"
- search for myDurham 311
- select "enable"
- select "grant permissions"
- Once the above steps have been completed, you will be able to access the myDurham 311 Smart Home Device Voice Service by saying:
- "Alexa, open myDurham 311."
- Who is my Regional Councillor?
- Who is my mayor?
- Where is the nearest facility?
- When is my garbage day?
- When is my recycling day?
- Can I recycle (garbage item)?
- What do I do with (garbage item)?
- Where is the nearest bus stop?
If you don't have a Google or Amazon device and would like to access the myDurham 311 Smart Home Device Voice Service, you will be able to have access by downloading the Google Assistant app from your mobile device's app store.
myDurham 311 Smart Home Device Voice Service (website): Home > (youtube.com) > enter "myDurham 311" into the search bar, to view a series of Smart Home Device Voice Service videos.