<div data-wrapper="true" style="font-size: 12px; font-family: "Segoe UI", "Helvetica Neue", sans-serif"><h2 style="margin-top: 16px"><strong><span style="font-size: 16pt"><span style="line-height: 107%"><span style="font-family: Arial, sans-serif"><span style="color: rgba(46, 116, 181, 1)">Information:</span></span></span></span></strong></h2>
<p><span style="font-size: 12pt"><span style="line-height: normal"><span style="font-family: Arial, sans-serif">There are several service codes that provide three-digit dialing access, either nationally, within the province of Ontario, or within the Regional Municipality of Ontario. Customers may dial 311 requesting either information or a service that is available through another three-digit service code (N11 number).</span></span></span><br> </p>
<p><span style="font-size: 12pt"><span style="line-height: normal"><span style="font-family: Arial, sans-serif"><img align="none" alt="" data-msdynid="___53031c03-e5be-ed11-83ff-002248b2f23b___" data-msdyntype="data:image/png;base64" height="329" src="/api/data/v9.0/msdyn_knowledgearticleimages(53031c03-e5be-ed11-83ff-002248b2f23b)/msdyn_blobfile/$value" style="width: 586px; height: 329px" width="586"></span></span></span><br> </p>
<ul><li style="list-style-position: inside"><span style="font-size: 12pt"><span style="line-height: normal"><span style="font-family: Arial, sans-serif"><b>What is the difference between 311 and 911?</b> 911 is the number you should call in case of emergency (when there is an immediate threat to life or property, or a crime in progress). For non-emergency police matters call <b>1-888-579-1520</b>. 311 is the non-emergency number for access to Regional services and general Regional program information. Visit Durham Regional Police Service’s <span style="font-size: 9pt"><span style="font-family: "Segoe UI", sans-serif"><a href="https://www.drps.ca/about-us/specialty-units/911-communications/" target="_blank"><span lang="EN-US" style="font-size: 12pt"><span style="font-family: "Arial", sans-serif"><span style="color: rgba(0, 0, 255, 1)">9-1-1 Communications</span></span></span></a></span></span> page to learn more. </span></span></span></li></ul>
<ul><li style="list-style-position: inside"><span style="font-size: 12pt"><span style="line-height: normal"><span><span style="vertical-align: baseline"><span style="font-family: Arial, sans-serif"><b>What is the difference between 311 and 211?</b> 211 is a helpline and online database that connects you to the complete range of government, health, community and social services. 311 is the non-emergency number for access to Regional services and general Regional program information. </span></span></span></span></span></li></ul>
<ul><li style="list-style-position: inside"><span style="font-size: 12pt"><span style="line-height: normal"><span><span style="vertical-align: baseline"><span style="font-family: Arial, sans-serif"><b>What is the difference between 311 and 411?</b> 311 is the non-emergency number for access to Regional services and general Regional program information. 411 is the number for local directory assistance (help with finding a business or residential telephone number listing).</span></span></span></span></span></li></ul>
<p style="margin-left: 8px; list-style-position: inside"> </p>
<table border="1" cellpadding="1" cellspacing="0" style="border-collapse: collapse; font-size: 9pt; width: 1037.67px"><tbody><tr><td width="120px"><strong><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">N11 Code</span></span></strong></td><td style="width: 247px" width="120px"><strong><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Services</span></span></strong></td><td style="width: 659px" width="120px"><strong><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Description</span></span></strong></td></tr><tr><td width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">211</span></span></td><td style="width: 247px" width="120px"><span style="font-size: 12pt"><span style="line-height: normal"><span style="font-family: Arial, sans-serif">Community Services</span></span></span></td><td style="width: 659px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">211 Central provides callers in Toronto, Durham, Peel, and York Regions with information and referral services to community and social services 24/7: and to the rest of Ontario on weeknights and weekends.</span></span></td></tr><tr><td width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">311</span></span></td><td style="width: 247px" width="120px"><span style="font-size: 16px"><span style="font-family: Arial, Helvetica, sans-serif">Non-Emergency municipal services</span></span></td><td style="width: 659px" width="120px"> </td></tr><tr><td width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">411</span></span></td><td style="width: 247px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Local directory assistance</span></span></td><td style="width: 659px" width="120px"> </td></tr><tr><td width="120px"><span style="font-size: 16px"><span style="font-family: Arial, Helvetica, sans-serif">511</span></span></td><td style="width: 247px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Weather and Traveller Information Services</span></span></td><td style="width: 659px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Ontario 511 offers bilingual Traveller information services and is provided by the Ministry of Transportation.</span></span></td></tr><tr><td width="120px"><span style="font-size: 16px"><span style="font-family: Arial, Helvetica, sans-serif">611</span></span></td><td style="width: 247px" width="120px"><span style="font-size: 16px"><span style="font-family: Arial, Helvetica, sans-serif">Telephone Repair Service</span></span></td><td style="width: 659px" width="120px"><span style="font-size: 16px"><span style="font-family: Arial, Helvetica, sans-serif">611 is for local telephone company repair, and is used to report problems with telephone service or with a payphone.</span></span></td></tr><tr><td width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">711</span></span></td><td style="width: 247px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Message Relay Service</span></span></td><td style="width: 659px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Message Relay Service enables callers with speech or hearing disabilities to make and receive phone calls with the assistance of an operator. TTY Relay Service is available to all home phone subscribers in Canada.</span></span></td></tr><tr><td width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">811</span></span></td><td style="width: 247px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Non-urgent Health Care Telephone Triage Service</span></span></td><td style="width: 659px" width="120px"><p><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Health Connect Ontario allows callers to connect with a registered nurse 24/7 to find health care services, obtain health advice, get help in navigating health services, and get the information they need. Health Connect Ontario replaces the former Telehealth Ontario. It does not replace the caller's Health care Provider. For medical emergencies, continue to call 911.</span></span></p></td></tr><tr><td width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">911</span></span></td><td style="width: 247px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Emergency</span></span></td><td style="width: 659px" width="120px"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">Police, Fire, Ambulance</span></span></td></tr></tbody></table>
<p style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 9pt"> </p>
<p style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 9pt"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 12pt"><span style="line-height: normal"><b><span style="font-size: 14pt"><span style="color: rgba(68, 114, 196, 1)">Related hyperlinks: </span></span></b></span></span></span></p>
<ul><li style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 9pt"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px"><span style="line-height: normal"><a href="https://211central.ca/">211 Central</a> (web site): </span><a href="https://211central.ca/">https://211central.ca/</a></span></span></li><li style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 9pt"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px"><a href="https://www.canada411.ca/">Canada 411</a> (web site): <a href="https://www.canada411.ca/">https://www.canada411.ca/</a></span></span></li><li style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 9pt"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px"><a href="https://511on.ca/about/using511">Ontario 511 </a>(web page): <a href="https://511on.ca/about/using511">https://511on.ca/about/using511</a></span></span></li><li style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 9pt"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px"><a href="https://crtc.gc.ca/eng/phone/acces/mrsrt.htm">Message Relay Services </a>(web page): <a href="https://crtc.gc.ca/eng/phone/acces/mrsrt.htm">https://crtc.gc.ca/eng/phone/acces/mrsrt.htm</a></span></span></li><li style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 9pt"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px"><a href="https://ttps://healthconnectontario.health.gov.on.ca/static/guest/home">Health Connects Ontario</a> </span></span><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px">(web page): <a href="https://healthconnectontario.health.gov.on.ca/static/guest/home">https://healthconnectontario.health.gov.on.ca/static/guest/home</a></span></span></li><li style="font-family: "Segoe UI", "Helvetica Neue", sans-serif; font-size: 9pt"><span style="font-family: Arial, Helvetica, sans-serif"><span style="font-size: 16px"><a href="https://cnac.ca/other_codes/n11/n11_codes.htm">N11 Codes Description</a> (web page): <a href="https://cnac.ca/other_codes/n11/n11_codes.htm">https://cnac.ca/other_codes/n11/n11_codes.htm</a></span></span></li></ul></div>

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